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Sunplug → Support
Something not working?
Email [email protected] — it lands directly with the person who wrote the code.
What to include
The first reply is only as good as the first email. Three things make it the useful one:
What happenedAnd what you expected instead — one sentence each is plenty
The app versionBottom of the Settings page
Your kitInverter brand, charger brand, which car
Screenshots help enormously. Never include passwords or API keys — they are never needed to diagnose anything, and support will never ask for them.
Before you write
The setup guides carry a "what usually goes wrong" section per device — a fair share of questions are answered there faster than any inbox can. Feature ideas are welcome at the same address; the order things get built in genuinely moves on what people ask for.
General questions that are not support: [email protected].